Problème : Vous essayez d'afficher à nouveau des pages générées par Complianz en français (du Canada), mais elles ne s'affichent correctement que lorsque l'option 'Auto register strings for translation' est activée. Cela fonctionnait il y a quelques jours. Solution : Nous avons identifié un problème similaire lié à la traduction qui pourrait être temporairement résolu en rétrogradant votre version de WordPress. Vous pouvez utiliser le plugin WP Downgrade pour revenir à une version antérieure qui ne présente pas ce problème. Cela pourrait être une solution temporaire en attendant une correction permanente de la part des développeurs de WordPress et des plugins concernés.
Si cette solution ne vous semble pas pertinente ou si elle est obsolète, nous vous recommandons vivement de consulter les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version de la correction permanente, et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You have a shop set up in Danish and have translated the shop page to English using WPML. While the shop page displays prices and categories correctly, the product titles appear in Danish instead of English. However, clicking on a product displays it in the correct language. Solution: First, ensure that your WPML and other related plugins are up to date. You can do this by navigating to your WordPress admin area, going to
wp-admin/plugin-install.php?tab=commercial
, and clicking on "Check for updates". After updating, verify if the issue persists. Next, check if the products showing Danish titles are drafts. If they are, you need to publish these products and ensure that their titles are translated correctly into English.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket.
Problem: The client was experiencing an issue where clicking the Slovak flag on their website redirected to an incorrect URL instead of switching back to the Slovak version of the site. Solution: We recommended the following steps to diagnose and potentially resolve the issue: 1. Clear Cache: We advised clearing WPML’s internal cache from WPML > Support > Troubleshooting > Clear the cache in WPML, disabling the Language Switcher Cache, clearing any site caching plugins, and the CDN cache if applicable. 2. Use Footer Language Switcher: We suggested activating a footer language switcher from WPML > Languages to check if the issue persists with a different switcher setup. 3. Test in Minimal Environment: We recommended deactivating all plugins except WPML CMS and switching temporarily to a default WordPress theme like Twenty Twenty-one to see if the issue still occurs. This helps in identifying any conflicts with other plugins or themes.
Ultimately, the client discovered that the issue was caused by incorrect custom codes provided by their hosting service for redirecting www/non-www URLs in the wp-config file. Removing these codes resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client updated WordPress to version 6.7 and all WPML plugins to the latest versions. However, they encountered an issue where they could not switch the frontend language to German (DE) by clicking on the DE flag in the main menu. The domain for the German language was incorrectly redirecting to the main domain. Solution: We first ensured that the client was using the latest WPML version by advising them to update their WPML plugin and add-ons to version 4.6.14. We then guided the client to check their domain and 'A different domain per language' setup according to our guide. Further troubleshooting steps included: - Synchronizing posts taxonomies - Clearing the cache in WPML - Resaving the permalink structure Upon deeper investigation, it was found that the issue was due to a server-level redirection, likely configured in the LiteSpeed server settings or the hosting control panel. We recommended checking the LiteSpeed server configuration, hosting control panel redirects, and DNS settings for the domain. If these steps do not resolve the issue, we advised contacting the hosting provider for further assistance.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are developing a site using the Kadence Theme and ACF fields and are unable to see some images in ACF fields in the translations, and cannot find the footer to translate. Solution: If you're experiencing issues with missing images in ACF fields and an untranslated footer, we recommend ensuring that the page or post is fully translated. Completing the translations should resolve the issue and allow the translated content, including images and footer, to display correctly on the frontend.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: El cliente está enfrentando un error 'No se pudieron cargar los trabajos' después de migrar su sitio web de una URL de desarrollo a una URL de producción. Las traducciones no se cargan y las páginas ya traducidas no terminan de traducirse. Solution: Primero, verificamos que la IP pública del soporte de WPML no estuviera bloqueada por el servidor del cliente. Luego, realizamos pruebas y determinamos que el problema podría estar en la base de datos. Sugerimos la creación de un sitio de pruebas para no afectar la producción. Escalamos el ticket al segundo nivel de soporte para una revisión más profunda. Finalmente, identificamos que un endpoint de WPML estaba siendo bloqueado por el firewall del servidor. Recomendamos al cliente que contactara con su proveedor de hosting para ajustar las reglas del firewall y permitir el acceso necesario.
Si esta solución no resuelve tu problema, o si parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML.
Problem: The client re-purchased WPML and completed the translation of their website. However, they are experiencing numerous SEO errors and problems, including over 2400 pages pointing to a URL that results in a 404 error. The client is unsure if these issues are remnants from previous translations. Solution: We recommend first consulting with an SEO agency to identify the specific issues with the links on your website. It appears that the problem might be related to the default language link, which may no longer exist but still has active links across the website. You should fix these issues in the default language and then re-translate to ensure that the translations do not replicate the same errors. Although this situation does not seem to be directly related to WPML, if you have further doubts or need assistance with WPML, feel free to contact us.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: Il sito presenta un errore critico dopo l'aggiornamento dei plugin. Disabilitando il plugin 'WPML Multilingual CMS', il sito funziona ma senza multilingua. L'errore è accompagnato da notifiche di funzioni chiamate in modo errato, indicando che il caricamento delle traduzioni è stato attivato troppo presto. Soluzione: Se stai riscontrando un errore critico sul tuo sito dopo un aggiornamento, e hai notato notifiche simili, il problema potrebbe non essere direttamente legato a WPML. L'errore fatale è causato dal plugin AnWP Football Leagues Pro con l'ultima versione di WordPress. Le notifiche relative alla funzione
_load_textdomain_just_in_time
sono state introdotte con l'ultima versione di WordPress e interessano diversi plugin, inclusi quelli per le traduzioni come WPML. Questo problema deve essere risolto a livello di WordPress; noi non possiamo intervenire direttamente.
Se questa soluzione non risolve il tuo problema o sembra non essere rilevante, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare gli argomenti noti, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni dei temi e dei plugin.
Problem: The client is experiencing duplicated registration fields on the leads page in both English and Swedish after activating automatic translations. This issue persists even after deactivating and reactivating the WPML plugin. Solution: We investigated the issue and found that the duplication persists even after deactivating the WPML plugin. This suggests that the problem might not be directly related to WPML. We recommend checking the settings or configurations of other plugins that might be interacting with WPML, particularly the b2b king plugin, which was mentioned in relation to other issues like pricing discrepancies. If the problem continues, please visit our support forum and open a new ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
