Problem: The client was unable to see the translated product description in WPML, which appeared blank instead of showing the expected text. Solution: 1. We recommended the client to edit the product in the original language, make a small change to the description, save these changes, and then update the translation to see if the issue resolves. 2. If the description was added in a non-standard way, we requested more details on how it was added. 3. We advised creating a full backup and updating all outdated plugins to ensure they weren't causing the issue. 4. Upon further inspection, we discovered that HTML and CSS embedded within the product description were causing the visibility issue. We removed the HTML from the product description in the secondary language, which resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues with items disappearing from the cart when added from the category page, but not from the single product page, and this issue resolves when the WPML plugin is deactivated, it might be related to the WordPress memory limit. Solution: We recommend following these steps: 1. Increase the WordPress memory limit to at least 128MB. You can do this by adding the following code to your wp-config.php file:
Add this code above the line that says /* That's all, stop editing! Happy blogging. */. 2. Verify the WordPress memory limit in WPML -> Support to ensure it has been increased. 3. Delete all inactive plugins, flush the cache memory, and update any outdated plugins and themes.
If these steps do not resolve the issue or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problème : Vous avez un produit dont les prix ne s'affichent pas dans les traductions anglophones sur votre site WooCommerce. Les prix sont visibles dans le gestionnaire de traduction, mais pas sur le site.
Solution : 1) Nous vous recommandons de vous rendre dans WPML > Assistance > Dépannage. Là, sélectionnez 'Synchroniser les taxonomies' et choisissez 'produits' dans le menu déroulant.
2) Ensuite, allez dans WooCommerce > WooCommerce Multilingual > Paramètres et cliquez sur 'Dépannage' en bas de cette page. Exécutez les options qui mentionnent la synchronisation des variations.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous conseillons de vérifier les problèmes connus et de vous assurer que vous avez installé les dernières versions de vos thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum d'assistance.
Problem: You have a multilingual website with different currencies set up (RSD, MK, EUR, KM) using WPML Multicurrency. The currencies change correctly with the language switcher, but during checkout, when the billing country is entered, the currency does not automatically adjust. Solution: If your currencies are set to change based on the site language in WooCommerce > WooCommerce Multilingual > Multicurrency, they will only change when switching languages. To have the currency change based on the billing address during checkout, you need to configure the currencies to display based on locations. You can learn how to set this up by following the steps in our documentation on Multi-Currency Support in WooCommerce. Additionally, edit each currency by clicking the pencil icon and exclude countries that have a designated currency from the default currency list.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client removed some variations from a product and added new ones in the main language, but these changes did not reflect in the translated version of the product, making it unavailable. Solution: First, ensure you have a full backup of your site. Update any outdated plugins or themes and flush any cache. Then, follow these steps: 1. Navigate to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Settings tab -> Troubleshooting link (bottom right). Select all options and click 'Start'. Wait for the process to finish. 2. Edit the product in the original language, make a small change, save these changes, and update the translation. 3. If the issue persists, go to "WooCommerce > WooCommerce Multilingual > Attributes", select the attribute linked to the product, and click on "Synchronize Attributes" at the bottom. Wait for the synchronization to complete. Repeat this for all linked attributes. 4. Clear your site and browser caches. 5. Additionally, synchronize the product and variations from the WPML Troubleshooter by navigating to "WPML > Support > Troubleshooting", selecting "Product" from the dropdown under the cleanup section, and clicking "Synchronize post taxonomies". Repeat this for "Variation".
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
