amyE-2

Problem:
The client was experiencing a fatal error with WPML, causing the site to go down intermittently. The error was related to a missing class 'WPML_TM_Record_User' after an update.
Solution:
We recommended deactivating and deleting the current WPML instance and then installing a fresh copy from https://wpml.org/account/downloads/.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us through the WPML support forum at https://wpml.org/forums/forum/english-support/.