Problem: The client reported multiple issues after updating the Slider Revolution plugin on their multilingual site. These included language-specific problems with sliders not displaying correctly, titles not appearing in English, and errors in the page editor. Solution: We first suggested checking the compatibility of the Slider Revolution plugin by creating test sliders or using a staging environment. After further investigation, we discovered that the 'Page Builder by SiteOrigin' plugin was causing the issues. We recommended deactivating this plugin and clearing the browser cache to resolve the problem. Additionally, we advised the client to contact the plugin author for further assistance. If these steps do not resolve the issue or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing multiple issues with their website after attempting to update plugins and themes. These issues included language problems with the Revolution Slider, missing English titles, non-functioning sliders, an error message in the page editor, and a blank main slider when scrolling.
Solution: First, we noticed that all WPML plugins were outdated. We recommended the client to check their server for limitations that might prevent updates from being applied and to update the Slider Revolution plugin to the latest version. After updating, they should recheck if the issue is resolved.
In a subsequent step, we suggested switching the Slider Revolution plugin to the SR7 Engine, which seemed to resolve the issues. We asked the client to verify if the problems were fixed by checking their website.
If you're experiencing similar issues, we recommend you: 1. Verify server limitations that might prevent updates. 2. Update all WPML plugins to the latest versions. 3. Update the Slider Revolution plugin to the latest version. 4. Switch the Slider Revolution plugin to the SR7 Engine.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If the issues persist, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
