Problem: The client is experiencing issues with saving specific ACF text fields named Productinfo veld 0 and Productinfo veld 7 on their products. When these fields are edited, they do not save correctly, and a fatal error is detected in WordPress related to the Advanced Custom Fields plugin. The problem does not occur when the Advanced Custom Fields Multilingual plugin is deactivated, suggesting an issue with the interaction between ACF and ACF Multilingual. Solution: We recommended the client to test if the issue persists with new products to isolate whether it's a general problem or specific to existing products. We also requested temporary access to the client's site, preferably a staging site, to perform further debugging. This access includes wp-admin and FTP credentials. For deeper analysis, we might need to replicate the site locally using tools like Duplicator or All-in-One WP Migration. The client can also opt to create this snapshot themselves and share the .zip package with us for investigation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was unable to use their purchased automatic translation credits for translating content from Dutch to English, despite having all plugins updated. They received a message prompting them to 'Get more credits' even though they had bought 104,000 credits. Solution: We discovered that the credits were associated with a different automatic translation account, likely due to a reinstallation or reset of WPML or WordPress. We reassigned the credits to the client's current account. To verify the credits, we advised the client to navigate to WPML > Translation Management > Tools and check the top-left area of the backend of their site.
If you're experiencing a similar issue with your automatic translation credits, we recommend checking your WPML account to ensure the credits are properly assigned. If the problem persists, please visit our known issues page (https://wpml.org/known-issues/) and confirm that you have the latest versions of themes and plugins installed. If the solution provided here is outdated or not applicable to your case, we encourage you to open a new support ticket for personalized assistance. You can do so by visiting the WPML support forum.
