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Problem:
You cannot add translation credits to the domain 360group.ai because the system confuses it with 360group.es and does not allow you to assign credits to 360group.ai.
Solution:
We recommend that you visit http://www.wpml.org/account/sites and ensure both URLs are registered. If the problematic URL is already listed, delete it and then add it back to generate a new site key. After obtaining the new key, navigate to Plugins -> Add New -> Commercial in your WordPress dashboard, and click the link to unregister WPML from your site. You will then see a field where you can enter the new site key to re-register.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.