Problem: The client is developing a new version of their website and encountered an issue where some media fields are not displaying in the translation. While some media fields work correctly, others, including the featured image and some ACF media fields, do not show up in the translated versions. Solution: 1. We navigated to WPML -> Settings -> Media translation and initiated the duplication of all images in English by clicking the 'Start' button. This ensures all images are duplicated for translations. For more details on media translation settings, visit Media Translation Guide. 2. We checked WPML -> Languages -> Language filtering for AJAX operations and found that the 'Store a language cookie to support language filtering for AJAX' option was unchecked. We enabled this setting as it is crucial for AJAX operations on multilingual sites. 3. We redelivered the English translation of the affected pages by clicking the pencil icon next to the English language on the editing screen and cleared the site's cache.
If you're experiencing similar issues, we recommend following the steps above. However, if this solution does not resolve your problem, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance at WPML Support Forum.
