Catherine

Problem:
The client is experiencing issues with WooCommerce Multilingual & Multicurrency where the CAD price displays correctly, but the EUR price does not reflect the custom price set by the client. Instead, it shows a converted rate or incorrect values when using currency switchers.
Solution:
First, we recommend deactivating the WooPayments plugin as it is not compatible with our products and may cause conflicts. You can do this by following the instructions on https://woocommerce.com/document/woopayments/currencies/multi-currency-setup/.
Next, increase the PHP memory limit to ensure our plugins function correctly. Add the following code to your

wp-config.php

file, above the 'That's all, stop editing! Happy blogging.' line:

/** Memory Limit */<br />define('WP_MEMORY_LIMIT', '512M');<br />define('WP_MAX_MEMORY_LIMIT', '512M');

Finally, configure the custom EUR price by following the steps under 'Configuring Custom Prices for Different Currencies' at https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.