Problem: If you're experiencing an issue where the save button remains inactive when using the Media Translation feature in WPML, and you have Woocommerce and Mollie Payments enabled, the problem might be due to a CSS conflict caused by another plugin. Solution: We discovered that the Event Booking Manager for WooCommerce – WpEvently plugin, which is not on our compatibility list (https://wpml.org/plugin/), applies styles to default jQuery UI classes, affecting WPML’s media translation dialog. To resolve this, you can add the following CSS override to your theme’s functions.php file:
Alternatively, consider contacting the plugin author for a permanent fix or use a plugin that is fully compatible with WPML.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is attempting to create a header in Elementor for a translated language and is following the WPML documentation. However, the 'Connect with translations' option is not available in the Language box, and the header is not visible under templates after some edits. Solution: First, ensure you are following the correct procedure for your goal. If you are trying to translate an existing Elementor template, follow these steps: 1. Publish your header template. 2. Navigate to WPML → Translation Management, select your template, and click the Filter button. 3. Choose the templates you wish to translate and send them for translation. For more details, visit Translating Elementor Templates. If you are creating a different header design for another language, follow these steps: 1. Create your header template in the primary language and set any Display Conditions. 2. Switch languages from the dashboard, create a separate template in the second language without setting Display Conditions. 3. Edit your default or second language template and connect them. For a visual guide, check this video: Video Guide.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client wanted to set up a multilingual website using WPML with different domains per language and was following the WPML documentation on how to use different domains per language. The hosting provider set up a Frame Forward instead of a parked domain (Alias), and the client was unsure if this was correct and requested a more specific setup description.
Solution: We advised the client that the effectiveness of WPML's different domains per language feature largely depends on the hosting service. We recommended contacting the hosting provider directly with our documentation to understand the necessary steps on their end. We also suggested a simple check to ensure the domain is correctly set up: visiting the domains or subdomains before configuring WPML should display the same site content on all domains without any redirections. If this is not the case, the client should contact their hosting provider for further assistance.
We provided a link to a technical explanation of how a domain can be parked for Namecheap, one of the hosting providers: https://www.namecheap.com/support/knowledgebase/article.aspx/9728/29/how-to-set-up-parked-domains/. We explained that we do not include this type of information in our documentation because each hosting provider handles it differently. We asked the client to request their hosting provider to add the parked domain without performing the frame forward.
If the solution provided here is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
