davidH-179

Problem:
The client was unable to remove the development site banner from their website even after marking it as a production site in their WPML account. Additionally, they were concerned about duplicate entries in the WPML account section.
Solution:
We advised the client to remove the old development site key from their WPML account and generate a new production site key for their domain. This can be done by visiting WPML.org > Account > Sites and following the steps to remove and generate keys. After updating the key, it's important to unregister and re-register WPML on the site's backend under Plugins > Add new > Commercial.
It's also crucial to clear any caching on the site or server to ensure changes take effect. This might involve contacting hosting support or clearing caches through any installed caching plugins.
For the issue regarding duplicates in the account section, a separate support ticket was created to address it specifically. You can follow the updates for this issue at this link.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.