Problem: You are trying to translate your site using WPML and WPBakery but encountered a PHP Fatal error: Uncaught TypeError related to the
substr()
function in the WPML plugin. Solution: We recommend updating your WPBakery Page Builder plugin to version 8.6.1. You can find the release notes and update instructions here: https://kb.wpbakery.com/docs/preface/release-notes/ If updating does not resolve the issue, try temporarily disabling all plugins except WPML and WPBakery Page Builder to isolate the problem. Ensure you take a full backup of your site before making any changes.
If these steps do not resolve your issue, or if the solution provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: You are translating a Divi theme builder template for a WooCommerce category from Spanish to Catalan using WPML. After completing the translation, accessing the translated page via the translation menu results in a 'not found' error. Solution: Ensure that you have translated all the products that should appear in that category. If the products are not translated, WordPress might consider the category as empty, and thus, the category archive will not exist. If you're experiencing this issue, we recommend you check and translate all related products.
If this solution does not resolve your issue or seems outdated, please visit our known issues page and verify the version of the permanent fix. Ensure you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: The client is unable to find a way to translate the global footer and other templates created using Divi Theme Builder. Solution: If you're experiencing this issue, we recommend navigating to the WPML >> Translation Management page. From there, select the Divi header/footer/body templates and send them for translation. For more detailed instructions, please refer to this documentation: How to Use the WPML Plugin to Translate Theme Builder Templates. If the problem persists, please add a debug report in the Debug Information box. You can find more information on how to provide this here: Provide Debug Information for Faster Support.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still persists, we encourage you to open a new support ticket for further assistance.
Problem: The client is experiencing issues with the Conditional Menus plugin when setting up different menu conditions for the Spanish and Catalan versions of their site using WPML. Specifically, creating a condition for the Catalan site overwrites the Spanish condition. Additionally, there is confusion about the memory limit displayed in their system. Solution: 1. Since the 'Conditional Menus' plugin has not been validated by our compatibility team, we recommend contacting the plugin authors to confirm if their plugin is compatible with WPML and to request instructions on how to correctly translate the conditions. 2. To address the memory limit issue, increase the WordPress memory limit by adding the following line to your wp-config.php file:
Ensure to place it above the line /* That's all, stop editing! Happy blogging. */. You can verify the WordPress memory limit in WPML -> Support. 3. Ensure that all WPML plugins are updated to the latest version by navigating to Plugins -> Add new -> Commercial tab.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. For further assistance, visit our support forum at https://wpml.org/forums/.
