Problem: You have set up WPML to not use any translation credits by disabling all translation engines and setting specific preferences for automatic translations. However, despite these settings, credits were still used when you tested the plugin with a page translation using Deepl. Solution: To ensure that the translators use no translation credits, follow these steps: 1. Navigate to Translation Management → Tools tab. 2. Open the section 'Who can use Automatic Translation?'. 3. This action will disable automatic translation for specific translators and deactivate the automatic translation buttons in the Advanced Translation Editor. It will also prevent translators from sending posts and pages to automatic translation.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at WPML Support Forum.
