Problem: The client reported an issue with the Menu Widget in the footer not displaying correctly in different languages (DE, FR, EN). The problem was traced to a script code added inside an Elementor HTML widget, which is not compatible with WPML's translation tools. Solution: We recommend removing the script from the Elementor HTML widget and instead incorporating it into the website using a PHP snippet. This snippet can then be included via a shortcode or a hook. This approach prevents the script from interfering with WPML's Advanced Translation Editor (ATE), which is designed to handle standard HTML content and not script code. For further guidance on implementing this solution, please refer to our documentation on supporting custom script code.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: You are experiencing issues with your logo not displaying correctly in the translated version of your site. Specifically, the logo appears black instead of transparent in German, and the translation pen loads indefinitely when changes are made. Solution: We applied custom CSS to address the logo display issue. Please add the following CSS code to your site by navigating to WP > Appearance > Customize > Additional CSS:
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with the WPML translation plugin on their website. Specifically, the footer displays different dates on different pages and languages, and there are warnings when editing templates. Solution: 1) We updated the Footer template in the default language and its translations to ensure consistency across all languages. We recommend checking if the footer now appears correctly in all languages. 2) We verified that the contact pop-up form is translated. If any strings in the pop-up are not translated correctly, please review the translations.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with Elementor not working properly after adjusting the memory limit. Symptoms include missing media, incomplete appearance of the Elementor editor, and a white screen when accessing the page from the WP Dashboard. Solution: First, ensure that all WPML plugins are up to date. If the problem persists, the issue might be related to a conflict with the Cloudinary plugin. We recommend deactivating the Cloudinary plugin to see if this resolves the issues with missing images and the Elementor editor functionality. If deactivating the plugin solves the problem, you may need to look for an alternative to Cloudinary or contact their support for a resolution.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
