Problem: You are trying to update WPML plugins on your staging site but encounter an error stating 'WPML plugin cannot connect to wpml.org' and 'Unable to register: Site key not matching' when using the site key from your main site. Solution: Each site requires a unique key. Here are the steps to resolve the issue: 1) Visit https://wpml.org/account/websites/ and register the URL of your staging site to obtain a new site key. 2) Click 'Show key' and copy the new site key. 3) Go to your WordPress admin under Plugins > Add New > Commercial, and enter the new site key to register WPML. If WPML is already registered, you may need to deregister it first. In some cases, you might need to remove and re-register the site URL on your WPML account to generate a new site key. Ensure you use the correct site key for each site. If issues persist, please provide the URLs of your production and staging sites for further assistance.
This solution might be outdated or not applicable to your specific case. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: You are wondering if you need to activate your WPML license on a cloned staging site after migrating from a production site. Solution: After migrating, WPML will continue to function on your staging site. However, if you want to receive updates and test the latest version of WPML before updating the plugins on your live site, you will need to generate a new key specifically for your staging site. For guidance on how to unregister and register your site, please visit How to unregister and register.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is experiencing issues with their staging site after cloning their production site using the Plesk administration interface. The URLs for the WordPress Address (Site URL) and Site Address (Home URL) are not correctly set after the migration, which is suspected to be managed by WPML. Solution: We recommend checking the settings in WordPress under Settings → General to ensure that the WordPress Address (Site URL) and Site Address (Home URL) are correctly set. WPML reads these values from the wp_options table and does not alter them. If these values are correct, WPML should function properly. It's important to verify that the entire database, including the wp_options table, has been correctly migrated to the staging site.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.
