Problem: You want to activate the 'pay as you go' feature on your site, but you are encountering an error indicating there might be an unpaid invoice, which you cannot find in your account. Solution: If you're experiencing this issue and cannot locate the unpaid invoice, please open a new support ticket with us. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to contact us for further assistance by opening a new support ticket at WPML support forum.
Problem: You are encountering repeated appearances of 'Header Menu' and 'Footer Menu' in translations on your website. Solution: First, check if there are any draft versions of these menu items in your website. If you find any, we recommend deleting them to see if this resolves the issue. If this does not solve the problem, please provide us with detailed information on how the 'Header Menu' and 'Footer Menu' items were created and where they appear on your website.
If the solution provided here does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: You want to activate the pay-as-you-go option by adding a new credit card, but encounter an error indicating a possible unpaid invoice, which you cannot see. Solution: We have identified that the issue is indeed related to an outstanding debt. We have sent you a link to the invoice privately. You should be able to activate the pay-as-you-go subscription once the invoice is paid. If this does not resolve your issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client wants to have the same slug for a page across different languages in a WordPress site using WPML, where the language URL format is set to different languages in directories.
Solution: If you're experiencing this issue, we recommend adjusting the page URL setting to "Translate" to include the slug in the translation. Then, manually copy the slug from the original language to its translation for new pages. For existing translations, you can use the following workaround:
1. Ensure you have a backup of your site. 2. Navigate to "WPML > Languages" and click on "Edit Languages". 3. Set the "Encode URLs" option to YES for all languages (except the original). 4. Select "Copy from original language if translation language uses encoded URLs". 5. Test by sending a new page to translation. 6. For already translated pages, make a minor edit to the original page and resave it, then resave the translation.
This process allows you to have consistent slugs across different language versions of your site. However, please note that this solution might not be relevant if it's outdated or not applicable to your case. If you encounter any issues or if the solution does not work for you, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: You are trying to activate the pay-as-you-go subscription for your website but encountered an error stating: 'An error occurred when confirming the subscription: Your account has debt.' Solution: To resolve this issue, you need to clear the outstanding debt. You can pay the debt using the provided link. Please try activating your subscription again after the payment is processed. If the problem persists or if this solution does not apply to your situation, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you still need help, please do not hesitate to open a new support ticket. We highly recommend visiting our support forum for further assistance.
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