Problem: The client was experiencing issues with WPForms where translated confirmation emails were appearing in the original language instead of the selected translation language. Despite setting up translations for notifications in Slovenian, the emails were being sent in English. Solution: We advised the client to ensure that the forms and their notifications are translated through WPML's Translation Management rather than String Translation. The specific steps included: 1. Access the form settings in the WPForms builder at the URL provided (specific to the client's site). 2. Add the translated text directly in the form's notification settings for the Slovenian version. 3. Save these changes and update the form translations via WPML's Translation Management. 4. Verify that the translations are correctly implemented by checking in WPML's String Translation. We also provided a link to the documentation for further guidance on translating forms using WPML and WPForms: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: If you're working on a site and trying to translate the 'older' and 'next' entries in the news section using WPML, but can't find the strings to translate. Solution: We recommend scanning the Divi theme from the WPML > Theme and plugins localization page. After scanning, search for the required strings on the WPML > String Translation page. You should be able to find and translate the strings for 'older' and 'next' entries from there. For additional issues, such as with WPForms, ensure you have followed the step-by-step instructions from this documentation: Creating Multilingual Forms Using WPForms and WPML. If the issue persists, we recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue or seems irrelevant, please feel free to open a new support ticket at WPML Support Forum.
Problem: If you're experiencing issues with translating a newsletter form in the footer of your website and it's not appearing correctly, it might be due to the use of an iframe instead of a shortcode. Solution: We recommend checking your footer template to see if it contains an iframe. If so, replace the iframe with the appropriate shortcode to ensure proper translation functionality. This change was tested and confirmed to work correctly. For further guidance, you can refer to these screenshots:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to find where to translate the breadcrumb for the Home page on your site under development, but you are unable to locate the breadcrumb translation. Solution: 1) Follow these steps to locate and translate the breadcrumb: - Go to WPML-> Theme and plugins localization, select your breadcrumbs plugin, and scan it. - Go to WPML-> String Translation. - Scroll down and click on the "Translate texts in admin screens »" link. - Search for the needed strings. - Select the strings. - Click on the "Add to String Translation" button. - Then click on the "« Return to String Translation" link. - Translate the strings, clear the cache, and check the front end. For more detailed guidance, check our guide on translating texts in admin texts screen. 2) If you still face issues, please share your Debug information with us. You can find detailed instructions on how to provide this information here.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket here.
Problem: You are working on a site under development and have encountered two issues: the English version of the page suddenly looks different, as if it crashed, and there is a problem with the menu not translating. Solution: 1) We recommend editing the home page in the default language, making a minor edit, and then updating it. Afterward, update its translation to see if this resolves the design issue. 2) To further diagnose the problem, please share your Debug information with us. You can find a detailed explanation on how to provide this information here.
If these steps do not resolve your issues, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML support forum.
