Problem: The client experienced an issue where after adding Portuguese as an additional language in their WPML setup, the Spanish translation disappeared from the language selection on their site. This occurred after going to Languages --> Add/Remove Languages and adding Portuguese, resulting in only English and Portuguese showing in the language switcher on the front end. Solution: Upon further investigation and re-testing by the client, it was clarified that the issue was a misunderstanding. The language switcher was functioning correctly, displaying only the languages available for each specific page. The client had previously viewed pages that only had Portuguese translations available, hence why Spanish was not displayed. This was confirmed after the client re-added the languages and tested the functionality again.
If you're experiencing a similar issue, we recommend rechecking the language settings and ensuring that each page has the necessary translations. If the problem persists, it might be due to an outdated solution or a different issue. Please visit our known issues page, verify you have the latest versions of themes and plugins, and if needed, open a new support ticket at our support forum.
Problem: You are trying to translate the footer of your website using WPML, but despite following the string translation documentation, the footer translation stopped working and appears untranslated in Spanish. Solution: Here's what we recommend you try: 1. Go to Appearance -> Widgets and resave the Footer 2 widget. 2. After resaving, the text of this widget should appear in WPML -> Strings Translation. You can then proceed to translate it. 3. Once translated, the changes should reflect on the front end in Spanish.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum for further assistance.
