guyS-9

Problem:
The client experienced an issue where after adding Portuguese as an additional language in their WPML setup, the Spanish translation disappeared from the language selection on their site. This occurred after going to Languages --> Add/Remove Languages and adding Portuguese, resulting in only English and Portuguese showing in the language switcher on the front end.
Solution:
Upon further investigation and re-testing by the client, it was clarified that the issue was a misunderstanding. The language switcher was functioning correctly, displaying only the languages available for each specific page. The client had previously viewed pages that only had Portuguese translations available, hence why Spanish was not displayed. This was confirmed after the client re-added the languages and tested the functionality again.

If you're experiencing a similar issue, we recommend rechecking the language settings and ensuring that each page has the necessary translations. If the problem persists, it might be due to an outdated solution or a different issue. Please visit our known issues page, verify you have the latest versions of themes and plugins, and if needed, open a new support ticket at our support forum.