Problem: You are trying to translate a US English web page to British English and duplicate all the graphics and layout from the source page, but the header image and other media items are missing in the US English version's media library. Solution: If you're experiencing this issue, we recommend navigating to WPML > Settings > Media Translation. Ensure the following options are checked:
Translate existing media in all languages
Duplicate existing media for translated content
Duplicate the featured images for translated content
After confirming these settings, back up your site and click on the "start" button. This action will resync and ensure that all translated media is available.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate text using the WPML tool in WordPress, but some text is not being caught by the WPML translation tool. When you manually translate text directly in the WP Gutenberg editor and later update the content using the WPML translation editor, the manually translated text reverts back to the original language. Solution: You cannot use the Advanced Translation Editor (ATE) and manually edit content in Gutenberg simultaneously as this causes translation issues. You need to choose either to continue using ATE exclusively or to manually translate all content. If certain texts are not detected by ATE, it might be due to a compatibility issue with the plugin generating the Gutenberg block. If the plugin is tested and supported by WPML, we can help investigate the issue. If not, you should contact the plugin developer to make their plugin compatible with WPML. You can find guidance on making custom Gutenberg blocks translatable here: Make Custom Gutenberg Blocks Translatable. Additionally, if you prefer to use manual translation for specific pages, follow the steps outlined here: Using Different Translation Editors for Different Pages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
