karelV-8

Problem:
The client is experiencing issues with the WPML plugin where the gallery content is not being duplicated correctly when creating translations for new languages. Specifically, the gallery content is not pulled through when using the 'Copy Content from English' feature for Arabic and French translations, although it previously worked for Spanish.

Solution:
We recommend ensuring that the 'duplicate media' checkboxes are checked when translating pages. Instead of using the 'copy' option, it is better to use the 'duplicate' option for media items. This will create new entries in the database for the translated image captions, titles, meta text, and other information, which is necessary for the translations to work correctly.

If you're experiencing this issue, we suggest you:
1. Check the 'duplicate media' checkboxes in the Media attachment section on the edit page screnn.
2. Use the 'duplicate' option when translating pages to ensure all media content is properly duplicated.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.

Problem:
The client is experiencing an issue where all categories are synchronized, but a notice indicating that some taxonomy terms are out of sync between languages persists.
Solution:
Ultimately the customer reported that this was likely a migration issue, he was able to fix the issue by returning to the old location.