Problem: The client is experiencing issues with translating a blog post using WPML. After saving the translation as a draft and refreshing, the fields do not update, and the post does not show as a translation of the original. The client has to manually link it, and only some fields like the featured image are updated. Solution: 1. We recommended the client to provide a video of the steps and the issue using tools like LOOM to better understand the problem. 2. We suggested disabling any security or cache plugins that might be interfering with the translation process and check if the issue persists. 3. We advised trying the duplicate and translate method as outlined in our documentation here: Using Different Translation Editors for Different Pages. 4. It is important to use 'Translate Independently' option after duplicating to ensure the content does not get overwritten when the original post is updated.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
