Problem: The client is unable to switch from the Dutch version to the French version on the homepage of their multilingual site using the WPML language switcher. The switcher works on other pages but not on the Dutch homepage. Solution: We recommend trying the following steps to identify and resolve the issue: 1. Deactivate all plugins except for WPML CMS. 2. Temporarily switch to a default WordPress theme, such as Twenty Twenty-One. 3. Check if the language switcher issue on the homepage is resolved. Please ensure to back up your database before performing these steps. The issue was caused by the cache in the "Object Cache Pro" plugin.
If this solution does not resolve your issue or seems outdated, please visit our known issues page and check for any related issues. Also, verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: The client was experiencing an issue where the navigation menu language switcher worked on desktop but not on mobile. The language flag expected on mobile was not appearing, and the switcher could not be clicked or used to switch languages. Solution: Initially, we asked the client to check if the problem persisted and to increase the WordPress memory limit as per WPML's minimum requirements, which can be done by adding the following code to the wp-config.php file:
After further investigation, we identified that the issue was related to the theme handling the dropdown. Our compatibility specialists resolved the issue by adding custom CSS code in WPML -> Languages -> Language switcher options -> Additional CSS. This fix allowed the language switcher to function correctly on mobile devices.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
