Problem: You are using WPML Multilingual & Multicurrency for WooCommerce and are experiencing issues with how prices are rounded in relation to VAT. You are concerned that the rounding calculations are done before VAT is applied, which affects how the prices appear after VAT is added. Solution: We have confirmed that WPML only rounds the converted product price values before tax values are applied. The responsibility for rounding prices after tax is applied lies with WooCommerce. We recommend checking with WooCommerce support for assistance on this feature, as it is managed by their system.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your specific case, we highly recommend opening a new support ticket with us. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
You are using Yoast SEO with WPML to manage SEO headlines and meta descriptions in Swedish, and have translated them using string translation. However, the default Swedish translations randomly change to other languages, and the Swedish translation disappears.
Solution:
First, ensure you have a full site backup before proceeding with any changes. We recommend trying the workaround suggested in a related support ticket, which addresses a similar issue with string translations. You can find the workaround here: WPML support forum.
Additionally, the fix for this bug will be included in the upcoming WPML 4.8 version, which is currently in development. Until then, please continue using the workaround.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance at WPML support forum.
Problem: The client was unable to retrieve job details when trying to translate a product into German using WPML. The issue persisted even after multiple attempts and affected multiple products. The problem was identified as a mismatch in language information and issues with the translation editor not recognizing previously created translation jobs due to a change in the site's default language. Solution: We resolved the issue by deleting the problematic German page translation and re-adding it after troubleshooting. We also switched to the previous translation editor, which resolved the issue with the translation editor not recognizing the job. For automatic translation errors in Translation Management, we deleted problematic jobs from the database that were imported from another site and were organized differently. This resolved the error displayed in Translation Management. Additionally, we ensured that the translator's language pair settings were correctly configured for translating from Swedish to German.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client needed to know what happens when the deadline for translation jobs is approaching and whether translators can continue to work after the deadline. Solution: We provided two options for extending the deadline for translation jobs: 1. Cancel the jobs and resend them for translation to any translator. 2. Resend the jobs for translation to the same translators, which should extend the deadline automatically.
We advised the client to try these solutions and to let us know if they need further assistance. If the provided solution is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problem: The client is experiencing an issue where WPML translation is stuck loading, displaying only grey boxes. Solution: We recommend clearing your browser cache and testing the issue with different browsers to see if the problem persists.
If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us on the WPML support forum.
