michalW-29

Problem:
The client was unable to translate testimonials and FAQ sections on certain pages of their website using WPML's Advanced Translation. The second page was also disconnected from Advanced Translation, and changes were not reflected on the translated page.
Solution:
We identified that the client was using custom widgets to display the FAQ and Testimonials, which needed to be registered for translation. We recommended registering the custom Elementor widgets following the guide at https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/. Additionally, we suggested resaving the affected pages to allow the Advanced Translation Editor to resync the content. We also installed a multilingual tool plugin to address errors preventing the completion of translations and deactivated conflicting plugins to further diagnose the issue.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.