Problem: The client was unable to see translated media in WPML > Translation and had issues with product visibility and thumbnail updates on the shop page. Additionally, there was confusion about adding English product URLs and managing document translations and deletions. Solution: 1. We identified a conflict with the 'TinyPNG - JPEG, PNG & WebP image compression' plugin, which affected the immediate display of translated images. We recommended disabling this plugin temporarily to verify if the issue persists and suggested updating the plugin or contacting its support for further assistance. 2. To address the product visibility issue, we advised editing and republishing the English product, which resolved the thumbnail display on the shop page. 3. For managing media translations, we enabled the option 'Add separate download files for translations when translating products' in WooCommerce > WooCommerce Multilingual > Settings. This allowed the client to add different files for translated products. We also noted that once media is uploaded in a specific language, its language setting cannot be changed; it must be deleted and re-uploaded in the correct language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
