Problem: The client is experiencing issues with price rounding in different countries/currencies on their WooCommerce site. Prices are rounded correctly when viewed from the Netherlands, but not when viewed from countries like the UK, where different tax rates apply. Solution: We recommend configuring the WooCommerce Tax Settings to display prices excluding tax. This approach helps in managing the display of prices consistently across different countries, despite the variations in tax rates. For detailed guidance on adjusting these settings, please refer to the WooCommerce documentation on tax settings: Setting up taxes in WooCommerce.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where product addons disappear when switching languages on your multilingual website. Solution: If you're facing this problem, we recommend you follow these steps: 1. Navigate to Products -> Extra options. 2. Edit the "Extra balletjes". 3. From the top admin bar, select "All Languages". 4. Add the category in all languages. 5. Update the rule. After completing these steps, the product add-on should appear correctly in all languages.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client added a new language for Austria and mapped it to the German language. Most of the site was translated, but the checkout and cart pages were still showing in English, and some strings were not appearing in the 'String translations' tab.
Solution: We reviewed the String Translation section and located all the static strings for the Cart and Checkout pages. We advised the client to navigate to "WPML > String Translation" and use the search function with the exact match option to find the strings that appear in English on these pages. If found, they can be translated by clicking on the "+" icon under the country flags.
For the strings that were not available for translation, we scanned the WooCommerce plugin through "WPML > Theme and Plugins localization" to make them accessible in the String Translation section. We also advised on how to handle texts with dynamic values by searching for the initial word and retaining placeholders in the translation.
If you're experiencing similar issues, we recommend trying the steps mentioned above. However, please note that the solution might be irrelevant due to being outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
