Problem: The client is facing an issue where an image uploaded in the default language does not appear in other language versions of the site. Solution: We recommend the following steps to ensure that images uploaded to the Media library are available in all languages: 1. Ensure you have a full backup of your website. 2. Navigate to WPML → Settings. 3. In the Media Translation section, disable the option Automatically detect best options for translating image texts. 4. Expand the Setup manually options. 5. Enable the option When uploading media to the Media library, make it available in all languages. 6. Click Start or Start the process to create the missing media entries for all languages.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client is encountering unwanted URLs with /nn/ in their sitemap, despite using /no for Norwegian. The issue persists even though Norwegian URLs are displayed correctly. Solution: We discovered that the unwanted /nn/ URLs were appearing because the Norwegian Nynorsk (nn) language had been added and then removed from the site without deleting the associated posts. To resolve this, the client needs to: 1. Ensure that all posts associated with the Norwegian Nynorsk (nn) language are deleted. 2. Remove the Norwegian Nynorsk language from the site settings if it is no longer needed. This should prevent the /nn/ URLs from appearing in the sitemap.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are developing a site and want to remove specific languages from the WPML language switcher without hiding them from the front-end or Google. Solution: We recommend two approaches: 1. Use the WPML settings to hide languages both on the front-end and in the language switcher. Navigate to WPML → Languages, select the languages you want to hide in the "Hide Languages" section, and click the Save button. For more details, visit hiding languages on the front-end. 2. Alternatively, you can use custom CSS to hide specific languages from the language switcher. This method allows you to keep the languages visible on the front-end and to Google.
If these solutions do not apply to your case, or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
