Problem: The client assigned new credits to their website, but they were not displaying on the WordPress dashboard. Solution: 1. We asked the client if they had moved their site to a new server. 2. We identified that the site was moved and was using a new organization in our system. 3. We found that the credits were assigned to an old organization. 4. We noted that both organizations were using the same site key. 5. We merged both organizations to resolve the issue. 6. After merging, the credits should now be visible on the client's WP dashboard.
If this solution does not apply to your situation, or if it seems outdated, we recommend that you open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
