Problem: The client is trying to synchronize variable products using the WooCommerce Multilingual & Multicurrency plugin after updating WPML. They encountered issues with the synchronization process where the count of synchronized items remains at zero, and the changes are not reflected even after refreshing the page. Solution: We explained that the synchronization of attributes only works for global attributes, which are created at Products > Attributes and can be translated at WPML > Taxonomy Translation. If the client used custom attributes (created directly on the products), they need to update the translations for each affected product individually to synchronize them. We recommended verifying if the attributes that need synchronization are global or custom and suggested updating the translations of the affected products to resolve any issues with missing attributes or variations on translated products.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client reported that URLs for translated products were not correctly reflecting the translated product names, instead showing a generic URL format. Additionally, there was confusion about why products ended up in drafts after being updated and requested for translation. Solution: We advised the client to ensure that the second language products are published and not left in draft status, as draft products are only visible to admins and will display generic URLs. If using the 'Translate Everything' mode, it's possible that new translations are automatically set as drafts needing review. The client should check the WPML settings to adjust this or manually confirm the review of each translation. Furthermore, if the original product was a draft when translated, the second language product would also need to be manually changed to 'published' status after updating the original product.
If this solution does not resolve the issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem:
You are trying to translate product fields and descriptions, but you have encountered an issue with the field field-_yoast_wpseo_focuskw that cannot be modified or translated. This is preventing the URL from being translated and affecting your Google rankings. Even though you no longer use the Yoast plugin, as you have switched to Rank Math, WPML may still be storing Yoast information in its databases.
Solution:
The Yoast fields are still present in your database, even after you have removed the plugin. WPML continues to offer these fields for translation because it does not automatically detect plugin removal. To resolve this, you must manually remove the entries from the _postmeta table. Follow the detailed instructions in Yoast's guide to remove the fields: https://yoast.com/help/how-can-i-uninstall-my-plugin/
We highly recommend creating a backup before making these changes.
If this solution is not relevant to your case, or if it seems out of date, we suggest opening a new support ticket. We also recommend checking known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and making sure you have installed the latest versions of themes and plugins. For additional assistance, visit our support forum at https://wpml.org/forums/forum/portuguese-support/.
Problem: The client has a multilingual website with products not syncing correctly across languages. Issues include stock quantities, variations, availability, SKUs, and other attributes.
Solution: 1. We recommend installing the "WooCommerce Multilingual & Multi-Currency" addon via Plugins > Install > Commercial to help synchronize stock, prices, and product details. 2. Review the guide on WooCommerce Multilingual for further assistance. 3. Take a backup of the site and database, then navigate to WPML > Support > Troubleshooting and run the 'Set language information' option. 4. Go to WooCommerce > WooCommerce Multilingual & Multi-Currency > Support > Troubleshooting and execute all options to sync variable products. 5. For syncing global attributes, use WooCommerce > WooCommerce Multilingual & Multi-Currency > Status > Troubleshooting. For custom attributes declared directly on products, re-translate each affected product. 6. Translate the slug "produto" in WooCommerce > WooCommerce Multilingual & Multi-Currency > Armazenamento de URL into all languages. 7. If using custom attributes, resend products for automatic translation via WPML > Translation Management > Dashboard, filtering for "Products".
Please note that this solution may not be applicable if it's outdated or not relevant to your specific case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and ensuring you have the latest versions of themes and plugins installed. If needed, do not hesitate to open a new support ticket for personalized assistance. You can do so at the WPML support forum.
