Problem: The client has a custom post type called Projects, and the images are not syncing across translations. Solution: 1. Verify if the images are added through a custom field. If so, ensure the custom field is set to "copy" in the translation settings. 2. If the images are not added through a custom field, navigate to WPML->Settings->Media Translation and run the function that duplicates or translates images to other languages. 3. If the issue persists, check the widget, block, or custom field used for these images. Since they are set through Elementor, without backend access, further specific guidance cannot be provided. 4. Change the translation preference of the custom fields to "copy" using the Expert mode. Then, make a small edit to the content of the project so WPML can detect the changes and retranslate, which will copy those fields in other languages.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are trying to translate a shipping method on your site, but the string doesn't appear translated. Solution: First, ensure that there might be another instance of the same string under a different domain. We recommend you go to WPML > String Translation. At the bottom, check the box labeled "Look for strings while pages are rendered" and then visit the shipping page where the string is displayed. After this, return to the string translation page to see if another instance of this string has loaded. If you do not find it, proceed to Translate texts in admin screens and search for the string there. For more detailed guidance, you can visit our FAQ on this topic at https://wpml.org/faq/why-arent-my-translated-strings-showing-up-on-the-front-end-of-my-site/ If these steps do not resolve the issue, it might be due to an incompatible string which would require further debugging.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for personalized assistance.
Problem: You are trying to sync stock on your site using WPML, but the stock is not synced in the translated language, showing as out of stock. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Take a backup of your site's database in case something goes wrong. 2. Navigate to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Settings -> Troubleshooting link. Here you can find the direct link to this screen: Troubleshooting Settings 3. Select the following options: - Sync product stock quantity and status (synchronizing minimum stock between translations) - Fix translated variations relationships - Sync removed product meta from original products to translations 4. Click the 'Start' button and wait for the process to finish. 5. Refresh the translated product and check if the problem is fixed.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues translating product information with nested HTML tags in WPML, and find that your translations are not saving, it might be due to incorrect HTML formatting in the editor. Solution: First, ensure that all nested tags in your original content are correctly opened and closed. Here's how you can check and correct the formatting:
<code><br /><img src="path/to/image.jpg" alt="Descriptive text for the image"><br /></code>
After correcting the original content, apply the same formatting to the translation: 1. Select the text and click the Marker icon to format it (screenshot: https://prnt.sc/Verip2kUFWOl). 2. If the translation still doesn't save, delete the translation for that specific segment. 3. Copy the original content into the translation to ensure all tags are accurately copied. 4. Translate the text within the tags, ensuring not to edit or remove the tags themselves.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at https://wpml.org/forums/forum/english-support/.
Problem: The client is experiencing an issue where some internal links in the Bulgarian (BG) version of their website point to the English page, despite the pages being translated. Solution: First, ensure that all linked pages are fully translated and published, not saved in draft. If the pages are correctly translated and the issue persists, try the following steps: 1. Edit and save the original page where the links are added, ensuring that the links are in relative format. Then, update the translations of this page. 2. If the problem remains, navigate to WPML > Settings, find the "Translate Link Targets" section, and click on the "Scan Now and adjust links" button to let the process complete. If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem still persists, please open a new support ticket for further assistance at WPML support forum.
Problem: The client is using different domains per language and unable to edit a duplicated page with Elementor after using WPML to duplicate it. Solution: We recommend the following steps: 1. Navigate to WPML > Languages > Language URL Format and enable the option
"Auto sign-in and sign-out users from all domains"
. 2. Log out and then log back in to see if the issue is resolved. If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you still encounter issues, please do not hesitate to open a new support ticket with us.
