Problem: The client has installed the WPML plugin and is only seeing one flag in the language switcher, indicating an issue with displaying multiple languages. Solution: We recommend checking if the translation for the page in question has been published and is not in 'draft' or 'under review' status. In the WordPress 'Pages' section, look for the default language pages. On the right column dedicated to translations, a 'pencil' icon should appear next to published translations. If you see an 'eye' icon, you need to review and accept the translation to publish it. A 'gear' icon indicates the translation hasn't been saved properly; click it, ensure it shows '100% complete' at the bottom, and then try resaving. A 'circled arrows sync' icon means the main language has been updated, and you should click and resave the translation.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
