Problem: The client is unable to translate certain elements in DIVI, specifically the global footer and the 'order' and 'see more' buttons on the shop pages. Solution: For translating the global footer, navigate to WPML > Translation Management > Footer Templates. The footer has already been placed in WPML > Translations by us. For the product loop, go to WPML > Translation Management > Templates and select 'Product Thumbnails' then click on 'Edit'. In the editor, you can translate the loop. By default, button texts are hidden, but you can search for 'Order' to translate this text. However, the archive used for categories depends on an additional plugin 'Divi Engine', which unfortunately does not support the translation of the loop we just did. You will need to use the flag at the top of your admin bar to switch to English and select the loop translation.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client translated their website and menu, but the menu does not display correctly in the English version. In the French version, the menu is horizontal, but in the English version, it appears vertical. The client suspects the issue might be related to the CSS of the theme used. Solution: 1. We recommended increasing the WP_MEMORY_LIMIT to at least 256M to ensure sufficient resources. For guidance on how to increase this limit, please visit: https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#how-to-increase-your-sites-memory-limit 2. We suggested temporarily switching to a default theme like "Twenty-Twenty-one" to check if the issue persists, indicating a theme-specific problem. 3. Upon further investigation, we found that different class and ID names are used in the French and English versions, which could be causing the display issue. We advised against renaming these classes and IDs and recommended consulting with a developer or one of our contractors at https://wpml.org/fr/contractors/ for further assistance.
If this solution does not resolve your issue or seems irrelevant, it may be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket at WPML support forum.
