Problem: You are experiencing an issue with automatic translation using WPML on your site, specifically when translating the homepage from Thai to Simplified Chinese. The translation process failed three times, and the error message suggested contacting WPML support. Solution: 1. Open the default language page in Edit mode and press the "I understand - continue editing" button from the popup. 2. Make a small change, such as adding a space or a '+' sign in the page title. 3. Save the page. 4. Remove the small change made in step 2. 5. Update the page again. 6. Try to open the translated page in the WPML Translation Editor and check if it loads correctly in the Advanced Translation Editor.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is using the Blocksy theme with WPML on a multilingual WordPress site and has encountered an issue where the Content Blocks created using Blocksy's 'Hooks' feature do not switch languages when changing the site language on the homepage. Solution: We recommended replicating the issue on a clean installation to identify compatibility issues. Here are the steps we suggested: 1. Install the Blocksy theme and necessary plugins. 2. Create a content block using the 'Content Blocks (Hooks)' feature. 3. Use this block on a page. 4. Translate the page and the content block into the required languages. 5. Attempt to replicate the language switching issue. If the content still does not display in the correct language, it might be due to the footer not being selected on the translated pages. We provided a workaround which involves checking the footer selection on translated pages.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance at WPML support forum.
