Problem: The client reported an issue where the "origin" value reverts back to its previous state every time a translation is run, even after clearing the cache.
Solution: We recommend using the Glossary feature of the Advanced Translation Editor. For translations using DeepL, the Glossary will automatically apply the suggested term. However, for Google or Microsoft translation engines, this feature is not supported, and manual adjustments using the Glossary inside the Advanced Translation Editor will be necessary. Additionally, any translations already saved in the translation memory will need to be corrected manually.
If this solution does not apply to your case, or if it is outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problem: The client needed assistance with changing the language switcher from text to flags, uploading their own flag picture, and modifying the font size and color if they decided to keep the dropdown text.
Solution: 1. To change the language switcher from text to flags, we advised the client to navigate to WPML->Languages->Edit your language switcher and uncheck the option to show the name, enabling only the flag option. If the switcher is theme-generated, we suggested trying to edit it from the Custom Language switcher area.
3. For changing the font size and color of the dropdown text, we mentioned that custom CSS might be required to target the font-size and offered to assist further after resolving the first two issues.
Upon further review, we discovered that the language switcher is a custom switcher created by the Motors theme. We referred the client to the theme's documentation and suggested checking the theme options for display alterations. We also recommended contacting the theme support for guidance on editing their custom language switcher.
If the provided solution is not relevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Problem: The client needed to remove the title section from pages that are being translated using the WPML plugin and the Motors theme.
Solution: 1. Navigate to WPML > Settings and scroll down to the "Custom field translation" section. 2. Search for 'title' to find the title field in the results. 3. Click on the lock icon to unlock the field and set the translation preference for the field to "Copy". 4. Make a small change to the page and update it. 5. Update the translation as well.
This process will copy the settings for the title appearance to the translated page, and the title will not appear on the translated page thereafter.
Regarding the custom fields, they come from various sources such as themes, plugins, or custom code. To understand what each custom field does, the client can search the internet using the field's name to find related information. If the field is associated with a specific theme or plugin, the client may contact the support team of that theme or plugin for further clarification.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please feel free to open a new support ticket.
Problem: The client changed the slug of a translated page and then the new URL was not working. Solution: We checked the link provided by the client and found that it was working as expected. We suggested that the client clear their cache and verify the issue again. We also tested the language switcher on the site, which was functioning correctly.
If you're experiencing a similar issue after changing the slug of a translated page, we recommend you try clearing your cache and checking the URL again. If the problem persists, please visit our support forum to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
