Problem: The client reported that one of the menu items ('Insights') on their website did not translate into Arabic. Additionally, when navigating the Arabic version of the site and clicking on 'من نحن' followed by 'اتصل بنا', it redirected to the English version of the page, despite the pages being translated. Solution: We recommended the following steps to resolve the issue: 1. Navigate to the site backend, then go to Appearance -> Menu. 2. Select the main menu. 3. Use the language switcher in the admin bar to switch to Arabic. 4. Manually translate the 'Insight' string and any other untranslated links. 5. Save the changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client faced two issues: 1) The multilingual language switcher was positioned at the bottom of the page instead of the header. 2) Four translated pages did not display their forms correctly, and these forms were not visible in the translation management page. Additionally, there were no updates available, and WordPress support could not resolve the issue. Solution: For the language switcher issue, we added the language switcher block to the Front Page Template. More details on adding language switchers can be found here: Language Switcher Options. Regarding the translation issue, it was due to a block encoded in base24, which WPML could not translate. We resolved this by updating to WPML version 4.9.3 and WPML String Translation version 3.5.2. The client was advised to update these plugins by checking for updates under 'WordPress Dashboard > Plugins > Add new > Commercial (tab)' and then clicking the 'Check for Updates' button. Detailed update instructions are available here: Automated Updates. After updating, the client needed to send the Front Page for translation again and complete the translation process.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML Support Forum.
