Problem: The client's live site indicates that it is registered, but the WPML website shows it as not registered. This discrepancy might be preventing updates and causing errors in the settings. Solution: We recommend resetting the site key, which will not affect your current translations. Follow these steps: 1. Log in to wpml.org. 2. Navigate to your account's sites page. 3. Click the trash icon next to the website URL to remove it. 4. In your WordPress Dashboard, go to 'Plugins' > 'Add New' > 'Commercial'. 5. Click 'Unregister WPML' and then 'Register WPML'. 6. Click 'Get a key for this site', copy the auto-generated key, and paste it into the 'Site Key' box. 7. Click 'OK'. For detailed instructions, visit https://wpml.org/faq/install-wpml/#register.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum.
