Problema: Il cliente ha effettuato un pagamento con una carta di credito sbagliata, che non corrisponde alla società con cui è stato creato l'account. Soluzione: Se stai riscontrando lo stesso problema, ti consigliamo di richiedere un rimborso direttamente tramite il seguente link: https://wpml.org/purchase/refunds/
La soluzione potrebbe non essere rilevante a causa di aggiornamenti o perché non si applica al tuo caso. Ti consigliamo di verificare i problemi noti su https://wpml.org/known-issues/, di verificare la versione della correzione permanente e di confermare che hai installato le ultime versioni di temi e plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: The client is unable to upgrade WPML plugins through the website as the license key is not accepted. Solution: If you're experiencing this issue, it usually occurs when WPML is registered with an expired license key. We recommend following these steps to resolve the problem: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key by pressing the little trash icon. 3. Log in to your site and navigate to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate a new key for your site. 7. Copy the new key, paste it into the input box, and press the Register button to see if this resolves the issue.
Please ensure to backup your database and website before proceeding with these steps.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client wants to remove social login from their WPML account and switch to using an email and password only. Solution: If you're experiencing this, we recommend you go to your Account Settings and click on 'Change password'. Here, you can disconnect the social login. This action will enable you to set up a standard login using your email and password.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You have been charged for renewing a WPML license that you are not using and did not authorize for automatic renewal. Solution: We recommend you contact our team directly for assistance. Please contact us at https://wpml.org/home/contact-us/contact-form/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: The client requested cancellation of their WPML renewal and a refund for the charges incurred after failing to cancel the renewal in time. Solution: We recommend you contact our team directly via email for assistance. Please contact us https://wpml.org/home/contact-us/contact-form/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unsure who was using their account and wanted to cancel it, asking if there was a way to know which site was using it. Solution: We checked the client's account details and confirmed that no site key was currently registered under their account. We recommended the client to verify this by visiting their Sites page at https://wpml.org/account/sites/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: O cliente deseja pagar antecipadamente por mais um ano de assinatura do WPML Multilingual CMS, estendendo-a até 25/09/2027. Solução: Se você está tentando estender sua assinatura do WPML Multilingual CMS, recomendamos que entre em contato diretamente com a equipe de contas. Por favor, envie um email para: hello@wpml.org com sua solicitação. Como somos o suporte técnico, é mais eficaz falar diretamente com eles, que geralmente respondem no mesmo dia.
Se esta solução não for relevante para você, talvez porque esteja desatualizada ou não se aplique ao seu caso, sugerimos que abra um novo ticket de suporte. Recomendamos também que verifique os problemas conhecidos em https://wpml.org/known-issues/, confirme a versão da correção permanente e certifique-se de que instalou as versões mais recentes de temas e plugins. Para mais assistência, visite nosso fórum de suporte em https://wpml.org/pt/forums/forum/suporte-em-portugues/.
Problème : Si vous envisagez de payer votre prochaine facture par virement bancaire pour les outils et abonnements en ligne que vous utilisez, notamment WPML. Solution : Nous ne pouvons malheureusement pas accepter les paiements par virement bancaire. Les crédits doivent être réglés uniquement par carte bancaire, et le paiement via PayPal n'est pas disponible pour les crédits. Toutefois, pour les crédits prépayés et les abonnements WPML, vous pouvez effectuer le paiement soit par carte bancaire soit via PayPal.
Si cette solution ne vous convient pas ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support ici.
