Problem: The client reported that after translating their website, unnecessary pages were created with incorrect URLs and breadcrumb titles. Specifically, in the Turkish version, the breadcrumb title for 'Home' was incorrectly showing as 'Ev' instead of 'Ana Sayfa'. Solution: We first checked the provided links, which led to 404 errors, indicating the pages had been removed. We asked the client if the issue persisted with new translations. Upon further investigation, we noticed that the Turkish translation for the homepage had an 'eye' symbol in the Pages > All Pages section, indicating a pending review. After completing this review, we checked a blog post in Turkish and confirmed that the issue did not recur. If you're experiencing similar issues, we recommend reviewing pending translations and ensuring all necessary updates are applied.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is concerned about whether previously corrected translations will be affected by automatic translation when adding new languages to their website. Solution: If you're experiencing concerns about automatic translations affecting previously corrected translations when adding new languages, we recommend not worrying. Previously automatically translated languages should not be affected by the new automatic translation for the new languages you are planning to add.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client is unable to translate a contact form created with the Metform plugin and Elementor widgets on their multilingual site. Solution: A. Translate the form content: 1. Navigate to WPML > Settings > Post Types Translation and set the post type "metform-form" to Translatable. 2. Go to WPML > Settings > Custom XML Configuration and add the following code to translate the form fields:
3. Visit Metform > Forms and translate the form titled "New Form # 1693676945". B. Translate the widget form on the contact page: 1. Follow step 2 above to add a custom XML code to translate the form ID:
2. Switch to the English language in Metform to retrieve the form ID from the URL, which is 2710. 3. Add the following PHP code to the file functions.php in the theme folder to make the number translatable in the Advanced Translation Editor:
4. Update the contact page and its translation. 5. In the Advanced Translation Editor, search for the form ID and translate it. Now, the form should appear translated on the frontend. Refer to the documentation for further details:
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
For translating user profile information such as the Author Box widget content, navigate to WPML > String Translation > Translating users of types: Administrator > Apply, then search for the string and translate it. More details can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/translating-user-meta-information-with-wpml/ If these solutions do not resolve your issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
