Problem: The client is experiencing an issue with WPML's automatic translation, where the word "Next" must be translated differently in French ("Prochain" or "Prochaine") depending on the context. Even after correcting the translation, WPML automatically resets it when changing other text on the page. Solution: 1. We suggested using the Advanced Translation Editor (ATE) glossary, but that didn't solve the problem because the next word is not in the same sentence. 2. We offered to disable automatic translations by deleting the translation memory, which would delete all previous translations, or by switching to the classic Translation Editor which does not use automatic translation. Documentation on creating and managing glossary entries glossary entries Deleting the translation memory Understanding how translation memory works Switching to Classic Translation Editor
If this solution does not apply or is deprecated, we recommend checking known issues, check the permanent fix version and confirm that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket on our forum d assistance.
Problem: The client is trying to translate a media item and its URL in the header template.
Solution: 1. We recommend locating the source URL of the image in the WordPress media library by changing the language in the top admin bar. 2. In the Advanced Translation Editor, use the text field at the top left and type
http
to display all URLs used on the page for links and media. 3. Find the URL of your media file and replace it with the URL of the alternative media file from the media library.
For detailed instructions, please refer to our documentation on the Advanced Translation Editor:
Problem: If you're experiencing issues where buttons on your multilingual website still redirect to the default language version after translation, the problem may be related to how the internal URLs are added to the buttons in the default language. Solution: We recommend checking how the URLs are added to the default language page. In a specific case, the issue was with the slider button URLs. We resolved this by editing the page with Elementor and using only the slug instead of the full URL for the buttons. After making this change, update the page and its translation to ensure that the buttons in the translated version correctly redirect to the corresponding language. If this solution doesn't seem relevant to your issue, please don't hesitate to open a new support ticket with us.
