Problem:
The client was unable to review translations on their other domains and received the error message "Sorry, you are unable to review drafts". They had already tried clearing the cache and checking for valid domain registration and translation pairs.
Solution:
We recommended increasing the WP memory limit to at least 128MB, as per WPML's minimum requirements. The client was instructed to add the following code to their
file:
/* WP Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');<br />define('WP_MAX_MEMORY_LIMIT', '256M');This code should be placed just before the line:
/* That's all, stop editing! Happy blogging. */
We also advised the client to check with their hosting provider if the hosting settings limit these values and to verify the changes on the WPML Support page.
Additionally, we suggested ensuring that the server meets WPML's minimum requirements and that the latest WPML versions are in use. If the problem persisted, we advised testing for a compatibility issue by deactivating all non-WPML plugins, switching to a default WordPress theme, and then trying to recreate the issue. If the issue was resolved, the client should reactivate plugins one by one to identify the cause.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
