Problem: The client was unable to see the updated translation of an address on the front-end of their website, although it was visible in the translation editor. The issue was specifically with the footer not updating on the front-end using the Divi theme. Solution: We recommended the client to ensure that the footer template translation is updated whenever the default language footer is updated. This involves checking the Divi templates for the footer, header, and body within their WordPress admin area. Here are the steps: 1. Navigate to the footer template section at yourdomain/wp-admin/edit.php?post_type=et_footer_layout 2. Do the same for the header and body templates if necessary. After the client provided access details, we updated the default language and its translation directly, which resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is trying to translate a custom field text set in the Divi Theme Builder and is using the WPML String Translation for the page-builder-shortcode-strings-384. Solution: We recommended that the client should translate the template by accessing the provided link (https://www.barbecuebroilking.be/wp-admin/post.php?post=384&action=edit&lang=nl). After translating the template, they should verify if the strings are correctly translated.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
