The client is attempting to translate the strings "Geschichte", "Ziele", and "Konzept" on their webpage, but these strings are not being detected for translation. This issue is likely due to the strings being added through a custom Elementor widget that lacks WPML language configuration.
Solution:
We recommend creating a WPML language configuration file for your custom Elementor widget to enable translation. You can find detailed guidance on how to do this by visiting the following documentation links:
Ensure to back up your site before making these changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum.
Problem: The client reported two issues: 1. Formatting of specific texts on translated pages breaks using Elementor templates. 2. Difficulty making certain texts translatable, including job descriptions and selection buttons. Solution: For the formatting issue, we recommended removing the HTML tags used in Elementor and instead using the default styling options provided by Elementor. We provided a video tutorial to guide the client through the process. After making these changes, the client should translate the templates and re-translate the pages. Regarding the issue of making texts translatable, we did not encounter this problem during our checks. However, we advised the client to open a new support ticket specifically for this issue, as per our policy to handle one issue per ticket.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with translations not moving from 'in progress' to 'completed' status despite being 100% complete in the advanced translation manager. Additionally, cancelled translations revert to 'pending' status after reloading the page. Solution: First, we installed WP Adminer and removed the translations attached to the templates with element ID = null, which seemed to be corrupted. We then duplicated the templates and edited them independently, which resolved the issue. Secondly, we set the site to minimal settings with only Elementor and WPML plugins active and a default theme. We cancelled the in-progress jobs via WPML -> Translation Management, edited the original language by adding a space, and saved the changes. This process was repeated for each language, and the translations then moved to 'completed' status. We recommend trying these steps on any other pages, templates, or posts that are stuck. If the problem persists, it might be due to a conflict with the theme, especially if using a child theme.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
