Problem: The client was experiencing issues with the Multi-step checkout not working correctly when WPML plugins were activated. Specifically, the template for the JetWooBuilder checkout wasn't translating correctly, and there were discrepancies in the header and footer styles between the default language and the translated pages.
Solution: We took the following steps to resolve the issues: 1. We accessed the Spanish header in the Elementor editor and adjusted the display settings to ensure it appeared correctly on the checkout page. 2. We applied identical CSS on the Spanish site to hide tabs that were visible on the Spanish version but hidden on the English checkout page. 3. We edited the Spanish version of the Multistep checkout template to display the Upsell products correctly, as they were on the English Checkout template. 4. We updated the link on the "Skip" button on the Italian header to correct the redirection issue. 5. We checked and adjusted the display condition for the Spanish header to ensure it displayed properly across the site.
We also recommended that the client replicate the CSS modifications from the English version to the Spanish version for consistent styling and to ensure that the Spanish posts are edited and adjusted if anything is not showing correctly, as Spanish is the default language.
If you're experiencing similar issues, we recommend you try the steps outlined above. However, please note that the solution might be irrelevant due to it being outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket in the WPML support forum.
Problem: The client was unable to see the translated menu in the backend, although it was visible on the frontend of the site. Solution: We explained that if the pages or taxonomies included in the menu are translated, the menu should automatically display these items in their translated form on the frontend. The reason the menu was not visible in the backend was that the menu itself had not been directly translated. To resolve this, we advised the client to translate the default menu into Spanish. Once translated, the Spanish version of the menu would become visible and editable in the backend. We provided a guide to assist with translating the menu:
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also suggest checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
