Problem: The client was unable to see the credits on their production and staging sites after restoring from a backup. Despite updating site keys and seeing discrepancies in credit display across different WPML account pages, the credits were not appearing correctly. Solution: We identified that new automatic translation account IDs were generated due to the restoration process, which led to the old credits not being assigned to the sites. We located the old credits and added them back to the client's WPML.org account. The client was advised to unregister and re-register WPML using new site keys for each domain to correctly assign the credits. Detailed steps included removing the current site key, generating a new one, and updating the WPML registration on the site's backend. Additionally, manual adjustments were made by our support team to ensure the credits were visible on the client's site.
If you're experiencing similar issues with WPML credits not showing correctly after site restoration or key updates, we recommend following the steps outlined in our documentation on how to assign automatic translation credits to your sites. If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for personalized assistance at WPML support forum.
