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October 12, 2023

All new WPML Multilingual CMS and Agency accounts come with a package of automatic translation credits already included. To use these credits, you first need to assign or transfer them to the sites you want to use them on.

As a WPML account owner, you can readily allocate automatic translation credits to:

On This Page:

How to Assign Automatic Translation Credits

You cannot add prepaid credits to sites that already use pay-as-you-go.

You can assign credits to a site when you register it, or by logging in to your account.

Managing automatic translation credits assigned to one of your registered sites

You can assign credits, buy credits, or even reallocate credits you already assigned but haven’t used yet. Once you have assigned credits to your sites, you can begin or continue translating as normal.

Changing the number of credits assigned to a site

How to Remove Credits from a Site

You can remove credits following the same process you used to assign them.

  1. Go to your WPML Account.
  2. Find the site and click Add/remove credits.
  3. Click Remove credits and enter the number of credits.
  4. Click Remove credits to complete.

If you need to remove credits that have been assigned to a site that shares credits with other sites, the process is a bit different:

  1. On your site, go to WPMLTranslation Management and click the Tools tab.
  2. Click Settings and expand the setting to Transfer credits to
  3. Enter the number of credits you want to transfer. These credits are available immediately in your WPML account to use on other sites.
Transferring back credits through the plugin

How to Remove Credits from a Site You Can’t Access 

If you no longer have access to a site, you can delete the site key to return the credits to your account. 

To do this:

  1. Log in to your account.
  2. From the left sidebar, go to Register WPML on your sites.
  3. Click the trash icon next to the site you want to delete the site key for. In the popup that appears, confirm the action.
Deleting the site key for a site you no longer have access to

You should immediately see the credits available on your main account page. You can assign them to other sites as needed.