Problem:
The client was experiencing two issues: firstly, the WPML plugin could not connect to wpml.org due to a site key mismatch, and secondly, there were problems with translating strings in emails and the site logo reverting to English when the String Translation plugin was enabled.
Solution:
For the connection issue, we recommended the following steps:
1. Temporarily remove the website from the WPML account sites list.
2. Add the website again and copy the new generated key, ensuring the format matches the one in the wp-admin > settings > general.
3. Go to Plugins -> Add New -> Commercial, unregister WPML if the option is available, and then register WPML with the new key.
For the string translation and logo issue, we suggested:
1. Go to String Translation and search for
.
2. Delete the string
[admin_texts_theme_mods_flatsome-child][theme_mods_flatsome-child]site_logo
.
3. Enable the option 'Look for strings while pages are rendered'.
4. Visit the homepage to allow the string to return, then search for
again and change its language to French.
For the email issue, we advised:
1. Edit the original email text, changing it from English to French and save it.
2. Go to WPML -> String Translation and search for the text domain:
admin_texts_woocommerce_customer_completed_order_settings
.
3. Change the language of the strings from English to French.
4. Check if the string is translated into other languages and translate if necessary.
Additionally, for the email content issue, we:
1. Went to WooCommerce > Shipment Tracking > Order Statuses & Notifications and edited the email content.
2. Searched for the string in WPML -> String Translation and changed its language to French.
3. Added an English translation and updated all other translations.
If these solutions do not resolve the issues or if they seem outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
