Problem: The client was experiencing issues with translating edited texts to Finnish using WPML. The translations were not updating, and instead, it duplicated the English content. Additionally, credits were deducted without successful translations, and there were complications with the homepage after attempting to re-add the Finnish version. Solution: We first verified the translation status by checking the client's pages and found that some contents were not fully translated. We advised the client to ensure all contents are translated and to click "Complete Translations" to reflect changes on the frontend. We also ran automatic translation on the homepage to confirm functionality. After identifying issues with our Advanced Translation Editor, we escalated the matter to our 2nd Tier Support, who resolved the issues. We confirmed that automatic translation was functioning correctly and refunded the credits for the failed translations as shown in the Automatic translation usage reports.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
