Problem: The client is experiencing issues with the search functionality on their multilingual website using WPML. Specifically, search results are displayed correctly in the default language (NL), but no results are found in other languages (e.g., EN). Disabling the WPML String Translation plugin temporarily resolves the issue, indicating a potential compatibility problem with the theme or incorrect URL parameters being added. Solution: 1. Verify that the theme is updated to the latest version. 2. Check if the URL parameters are being translated by WPML String Translation and adjust if necessary. 3. Test the search functionality in a minimal environment to rule out conflicts with other plugins or database issues. 4. If the issue persists, consult the theme support for potential known issues or fixes. 5. Review the WPML errata documentation for any related known issues: https://wpml.org/errata/wpresidence-no-results-found-in-advanced-search/
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend opening a new support ticket. Also, ensure you have the latest versions of themes and plugins installed. For further assistance, please visit our support forum: WPML Support Forum
Problem: The client was experiencing issues with string translations in the advanced search fields of their website. The main language was set to Dutch, but every 10 minutes, the fields displayed in another language. Solution: We recommended the client to deactivate any cache plugins and ensure all WPML plugins were up to date. After updating, if necessary, we advised performing another translation to see if the issue persisted. We also provided a link to the String Translation feature for the client to translate the strings and a link to the theme options to correct the primary language if it was incorrect. If you're experiencing a similar issue, we recommend you try the following steps: 1. Deactivate any cache plugins you are using. 2. Ensure all WPML plugins are up to date. 3. Use the String Translation feature to translate the strings. You can find it here: WPML String Translation documentation. 4. If the primary language is incorrect, correct it in the theme options. 5. Perform another translation to check if the issue is resolved. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in the WPML support forum.
