Problem: The client reported that after translating a property into Greek, the content was missing on the Greek page. Additionally, some fields were still untranslatable. Solution: We advised the client to ensure that the ACF Field Groups were set to 'Not Translatable' in WPML → Settings → Post Types Translation. Then, in ACF → Field Groups → Property Fields, we recommended using the option to apply all fields across languages. For finer control, we suggested switching to 'EXPERT' mode to access field-level options. To address the missing content on the Greek page, the following steps were taken: 1. Edited the property in the default language. 2. Switched to Greek using the language switcher. 3. Scrolled to Theme/Page Options and copied the same settings from English to Greek, ensuring the Content Layout → Post Template was set. 4. Set the custom field 'thegem_page_data' to copy. For the untranslatable fields, we set the specific field 'ammenities' to 'Translate' in ACF Field Groups under 'Expert' mode and updated both the property and its translation.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client was unable to view the custom post type 'properties' in Greek on their website. They encountered an 'invalid post type' error when switching from English to Greek. Solution: We identified that the custom post types (CPTs) 'Properties' were created via Advanced Custom Fields (ACF). The issue was that the translation for the CPT was missing. We advised the client to go to ACF -> CPT -> properties and add the necessary translation. Once the translation was added, the CPT became available under the Greek language.
If this solution does not resolve your issue, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: After installing WPML and trying to translate a site using The Gem theme and Elementor, the client is experiencing issues where the homepage appears almost empty, and pages, posts, and categories have disappeared from the backend. The menu on the front end is also non-functional. Solution: We recommend checking if the pages are missing language information. You can do this by navigating to WPML → Support → Troubleshooting and clicking on the option "Set language information". If the problem continues, we have enabled debug information for this support ticket. Please follow the instructions on how to retrieve this information from your site and provide it to us by visiting http://wpml.org/faq/provide-debug-information-faster-support/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
