Problem: The client is unable to find and update the Japanese translation of a specific line in a WooCommerce email notification that has reverted to an incorrect version. The line in question is part of a customer email for a failed order. Solution: We recommend the following steps to locate and translate the string: 1. Edit the email content in the original language and make a small change, then save these changes. This action will refresh the entry in the database. 2. Follow the steps described in this guide to find and translate the string that does not appear on the string translation page: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
The client experienced a fatal error when switching to English to create posts in WordPress, causing the site and dashboard to crash. This issue occurred when both WooCommerce Multilingual & Multicurrency and WooCommerce PayPal Checkout Gateway plugins were active.
Solution:
We identified that the issue was due to a compatibility problem between WooCommerce PayPal Checkout Gateway and the Classic Editor plugin. To resolve this, we recommended:
1. Keeping the Classic Editor plugin active. 2. Ensuring that WooCommerce PayPal Payments is updated and configured correctly, replacing the unsupported WooCommerce PayPal Checkout Gateway. 3. Upgrading to the latest version of WooCommerce Multilingual & Multicurrency, which includes improvements that might resolve the issue. 4. Testing the site after these adjustments to confirm if the fatal error is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
